Automotive warranty doubled at Ringwood based auto repair shop
When a company stands behind its products and services everybody wins. When that reputation for quality is matched by a written warranty customers have a sense of security and confidence.
People who bring their cars in to Ringwood based Performance Unlimited have come to realize that the word of owner Denny Norton has value. When Norton returns the keys to a customer after work is completed, his reputation follows that customer down the road. Performance Unlimited prefers to get the work done right the first time but, if there is ever a problem, they’re ready to make it right.
For years now, along with his reputation, Norton has sent customers down the road with a 12-month/12,000-mile warranty in their glove boxes. That will carry them quite a ways. Now, however, Performance Unlimited is able to double the warranty.
“Now, we can warranty most parts and services twice as long and far as we did before,” Norton said. “Now, if someone has a problem related to a repair we’ve completed, the warranty is good for 24 months or 24,000 miles.”
The Warranty is aptly called the Confidence Plus American Warranty and covers a wide range of automotive components. According to the booklet provided with the warranty, it includes:
- Air conditioning, heating and climate control systems
- Engine cooling systems
- Engine performance, drivability, services and repair
- Emission control system
- Fuel systems
- Electronic engine management system and other on-board computer systems (engine body, brake and suspension computers), cruise control systems
- Brake system
- Starting and charging systems
- Electrical systems
- Exhaust system
- Ignition system
- Steering/suspension systems, wheel bearings, CV joints/U-joints, half-shafts and driveshafts
- Other minor repairs
The warranty is also accepted at other BUMPER TO BUMPER Certified Service Centers.
“If someone has an event within 25 miles of our shop, they can bring their vehicle back to us,” Norton said. “If they’re more than 25 miles they can bring it to any repair shop.”
Customers may have to pay for the work at a non-certified BUMPER TO BUMPER shop. If someone goes to a non-participating repair shop that won’t accept payment from the program, the customer merely submits the original repair order and the invoice from the other repair shop for review. In some cases, reimbursement for car rental is also available while the customer’s car is in the repair shop.
“All people have to do is hang on to their original invoice for the work we perform,” Norton said. It’s as simple as that.”
Norton said the program works because BUMPER TO BUMPER Certified Service Centers provide a level of quality repairs and service that make the warranty viable. If a shop doesn’t offer that level of service, returns and warranty payments will occur with a level of frequency that would be cost prohibitive.
“If half the time a repair shop worked on a car it went 100 miles down the road and broke again, they couldn’t participate in a program like this,” Norton said. “We can offer this kind of coverage because we’re recognized for the quality of work we provide. That BUMPER TO BUMPER certification really means something. It means customers can bring their cars to us with confidence.”
As complimentary programs go, the Confidence Plus North American Warranty, together with the level of quality service and repairs provided by Performance Unlimited, is a sure winner for drivers who have their cars serviced and maintained there.
For more information, call Performance Unlimited at 815-728-0343 or visit: www.4performanceunlimited.com.